About Us

Our Mission

Our mission is to make “Discovering India, Hassle Free!”.

Our Culture

We are a customer driven organization and are committed to best possible customer experience in every trip. Hence our customer service is available 24x7 via our toll free numbers. We want to hear from you with your ideas, suggestions, feedback on how we can make our service better.

Our Methodology

While travelling in India, your safety and security are of utmost importance to us. Hence we make it a priority to ensure that not only the vehicle is of high quality, but also the driver is friendly, polite, punctual and knowledgeable. We also want to ensure that your trip is smooth with no surprises. Hence we pay all necessary tolls, road taxes, state taxes to appropriate governments and our vehicles are properly registered and licensed to conduct tourism in each state we operate in.

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Frequently Asked Questions

Which cities is ZipTrips.in currently available in?

We currently offer trips to about 20 cities (e.g. Agra, Jaipur, Shimla, Manali, Nainital etc..) from Delhi - National Capital Region. A lot of our customers have been asking us to launch trips from other major cities in India and we will expand to them in near future.

What services do you offer?

We offer car package tours, car + hotel package tours and hotel reservations. In addition to these basic services, we also offer tour guides, entry tickets, event and activity reservations. Our goal is to create "Zero Hassle Trips" for our custmers.

How is your pricing?

In order to deliver on our promise of "Zero Hassle Trips", our pricing is always all-inclusive (e.g. you won't have to worry if driver is taking the longer zigzag road.) Hence though our pricing might seem little bit more expensive than competitors, ultimately, it turns out to be cheaper an excellent value for money. That's what our customers have been telling us. You might want to read some reviews.

How long are the trips?

Our tours are personalized to you: You select the start date/time and end date/time and the prices are calculated based on that. So the length of the trip depends on you.

How is the quality of your cars, drivers?

We pay very close attention to detail when it comes to quality of our cars and drivers. Again, we recommend that you read some of the reviews.

Do you guarantee time of return?

Our team is committed to beginning the trips on time as well as ending them on time. However due to many unforseen circumstances (e.g.traffic jams, weather, unexpected vehicle malfunctioning etc.), we cannot guarantee time of return. Please be advised that we will NOT be responsible for any missed onward flight, train, bus reservations or any other losses that you may incur due to the delay in the completion of the trip. Please plan enough buffer between the trip end times with us and any onward connections you may have.

Does the car price include pickup and drop-off charges?

One pickup and one drop-off within the city are included in your price. However any additional pickup + dropoff will be charged as per following rates: Rs. 500 for Compact, Rs. 750 for Economy Sedan, Rs. 1000 for Economy SUV and Rs. 1250 for Luxury SUV.

How much in advance do I need to book?

For car only trips, we recommend booking a few days in advance. For hotel reservations or car + hotel trips, we recommend booking several weeks in advance as you might get better prices when doing so.

What do you do if the car is returned later than the scheduled drop-off ?

For outstation trips, all trips MUST end by 11 PM on the scheduled drop-off date. This means that customer MUST be dropped-off at the last drop-off point by 11 PM. In case the trip doesn't end by 11PM, next days charges will be assessed and due to driver at the end of the trip. The minimum late fees would be Rs. 500 for Compact cars, Rs. 750 for Economy Sedan, Rs. 1000 for Economy SUV, Rs. 1500 for Luxury SUV, Rs. 2000 for Luxury Sedan.

What is your cancellation policy?

Please call us at our toll-free numbers for making changes to your trip or cancelling it. Cancellation charges are as follows:
1. Car Cancellation charges: For cancellations made more than 48 hours prior to the scheduled departure,cancellation fees will be 5% of the total order value (with a minimum of Rs. 500). For cancellations made between 24 to 48 hours before scheduled departure,cancellation fees will be 25% of the total order value (with a minimum of Rs. 1000). For cancellations made between less than 24 hours before scheduled departure, cancellation fees will be 50% of the total order value (with a minimum of Rs. 2000). For cancellations made after scheduled departure time or no-shows ,cancellation fees will be 100% of the total order value (No Refunds).
2. Hotel Cancellation Policy: Cancellation processing fees for any cancellation is Rs. 300 per hotel reservation. Additionally, the cancellation charges for each hotel are provided on the Order Review page before making the booking. Please read it carefully before making the booking. It is also part of the order confirmation email that is sent to you.

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Hassle Free Guarantee

For All-Inclusive Trips, booked atleast 12 hours in advance of departure, we offer our Hassle Free Guarantee. It comprises of the following 4 guarantees

  • 1. On-time Pickup: We will pickup you up on time or will refund you Rs. 1000.
  • 2. Wallet-free travel: You will not need to open your wallet for any car related expense (tolls, taxes, parking, driver charges). The guarantee is void/cancelled if you make any changes to the trip/itinerary after booking it.
  • 3. Support: We will be available 24x7 to assist you on our India customer care phone line during your trip.
  • 4. No missed connections: You need to provide full details of your onward connections at the time of booking. We reserve the right to cancel the booking and notify you with full refund if we believe the itinerary/tour is NOT feasible for us. During the trip, as long as you follow the itinerary provided by us, and adhere to the instructions provided by our staff, driver, we guarantee you will NOT miss your onward connections- bus/train/flight etc. In case you miss your onward connection even after following the instructions provided by our staff, we will compensate you to a maximum of Rs. 5000 per person.

Privacy policy

This privacy policy sets out how ZipTrips.in uses and protects any information that you give ZipTrips.in when you use this website.

ZipTrips.in is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ZipTrips.in may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14 September 2011.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

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Terms & Conditions

Welcome to ZipTrips.in. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ZipTrips.in's relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
  • We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

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Contact us

Full Name
Phone No. Email Address

Corporate Office:

102, Humayunpur,Safdarjung Enclave,
New Delhi 110029, India

Phone: +91 7838-32-3300

Email: info@ziptrips.in

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